Policies, Rules, and Requirements

Guest’s reservation begins at 4PM on the arrival date and ends at 10AM on the departure date. Early arrivals and late departures are not available due to service scheduling. Keys and an arrival packet are available at Agent’s office during this period. The reservation holder must be present at arrival with valid, picture ID. Reservations for properties with keyless entry may proceed directly to the home. Instructions will be emailed 3 days prior to your arrival. A late fee of ½ the published daily rate is charged for departures after 10AM on the scheduled departure date.

HOMES AND FURNISHINGS ARE PRIVATELY OWNED, with Dunes Properties acting solely as Agent for the property Owner. Guest is a licensee of the Owner, is not a tenant, and is not acquiring any interest in the property. 

Any damage and/or additional cleaning intentionally caused by neglect of Guest or Guest’s occupants will be immediately charged to Guest’s credit card. Smoking in a property will result in a $1000.00 charge to Guest’s credit card. Agent is not responsible for any personal articles lost, stolen, or left on the premises. Guest agrees to indemnify and hold harmless Dunes Properties of Charleston, Inc and property Owner from any and all incidents and/or injuries which may occur while using the premises or surrounding area.

All properties are serviced at departure by third party cleaning companies. Refunds, compensation, alternate accommodations, or discounts are not available for housekeeping dissatisfaction. Guest acknowledges equipment breakdowns may occur, and Guest agrees to contact Agent so maintenance can be scheduled. Agent and Owner are not responsible for the working condition or malfunction of any equipment such as but not limited to air conditioners, TVs, DVDs, stereos, refrigerators, ovens, or ranges. Refunds, compensation, alternate accommodations, or discounts are not available for appliance failure, mechanical failure, utility interruption, or area construction.

If state or local authorities order a mandatory evacuation of the area that includes the property, Guest must comply with the order. Upon compliance, Guest will be entitled to a refund of the prorated rent for each night the Guest is unable to occupy the property due to the order. However, Guest will not be entitled to a refund if, prior to Guest vacation: Guest refused Travel Insurance offered by Agent, or Travel Insurance was not offered by Agent. Travel Insurance must be purchased prior to a storm being named in order to be eligible for coverage for hurricane related issues such as mandatory evacuation.

During certain seasons, reservations may require a minimum number of nights or a specific arrival date. Restrictions may apply for holidays and are subject to change.

The Occupancy limit is listed on the specific property page on CharlestonCoastVacations.com. House parties, weddings, functions, events, bands, mobile units, campers, and RVs are prohibited. Occupancy and use of premises shall not disturb or offend surrounding residents. The occupancy limit for the property is the maximum amount of guests permitted on the premises at any time. Agent reserves the right to terminate this Agreement and require Guest to vacate premises immediately without refund if occupancy is misrepresented or disturbance is reported.

Guest warrants he/she is 25 years of age or older and will be present for the entirety of the stay, and Agent reserves the right to verify age at any time. Agent reserves the right to refuse occupancy and terminate this agreement without proper identification by Guest. Certain properties have particular rules and regulations which must be observed. These rules may include but are not limited to parking, pool use, grill use, and smoking area. Additionally, boats, trailers, jet skis, and recreational vehicles are prohibited in most communities.

Pets are prohibited in all properties unless specifically designated in writing as “pet-friendly.” If pets are present in a property not designated as “pet-friendly,” Agent reserves the right to terminate this agreement, charge a fee of $1000.00, and require Guest to vacate premises immediately without refund, compensation, or alternate accommodations. A non-refundable, per pet fee is charged to reservations in properties designated in writing as “pet-friendly.”

By providing your phone number and email address, you agree to receive text messages and other electronic communications from our company. Message and data rates may apply. Message frequency varies. 

Occasionally, a property may become unavailable prior to arrival, due to but not limited to sale, damage, or unforeseeable circumstances. Agent reserves the right to substitute reasonably comparable accommodations without notice or liability should a property become unavailable prior to arrival. If reasonably comparable accommodations are not available prior to arrival, Agent will make every effort to notify Guest and will refund all payments to Guest, excluding travel insurance if any. Occasionally a property may be for sale. In such cases, Agent reserves the right to show the property to potential buyers during Guest’s vacation.

Guest may elect to purchase Travel Insurance to protect their vacation. Although this protection plan is optional, it is strongly recommended. The Travel Insurance is offered and administered by Red Sky Travel Insurance and covers a variety of travel problems. Guest acknowledges receipt of the Description of Coverage provided with the reservation confirmation. Guest acknowledges Travel Insurance provided by Red Sky Travel Insurance is the only method for compensation for vacation interruption/cancellation and is limited to covered events and acknowledges receipt of Plan & Disclosure. Guest acknowledges Agent will not provide refunds, compensation, alternate accommodations, or discounts for vacation interruption or cancellation for any reason including but not limited to hurricane evacuations, inclement weather, natural disasters, medical emergencies, or delayed travel. Travel Insurance is not refundable after 10-days from the date of payment and/or booking and is not transferable. Description of Coverage

Sales & accommodations taxes and fees are an additional 19%. Housekeeping is provided at departure and a fee may apply to reservations under 4 nights.

Each year, millions of visitors select Charleston to experience the enchanting wildlife our beautiful coastal area offers. Many do not realize the beaches of Charleston, SC are semi-tropical barrier islands rich in wildlife. In such a habitat, it is common to see other forms of wildlife commonly referred to as "pests.” Some pests which are common to our area are Mosquitoes Culicidae, Ants Formicidae, Sand Gnats "No See Ums” Dipteran, Cockroaches "Palmetto Bugs” Blattaria, Bedbugs Cimicidae, Bees Anthophila, Wasps Hymenoptera, Fruit Flies Drosophila melanogaster, Spiders Araneae, and many others. Over the past few years, some "pests” are receiving heightened attention in the media due to the recent spike in public reports. Hotels, resorts, private residences, vacation rentals, taxis, campsites, and all places where high volumes of people visit are reporting an increase in these less desirable although naturally occurring pests. In the travel industry, no guarantee exists to prevent a traveler from encountering any of these pests. However, steps are taken at dunes properties to reduce the likelihood of such an experience. Each of our clients, the homeowners, have routine pest service and inspections. This not only provides a more comfortable environment, but also allows for a proactive approach to the reduction of naturally occurring pests. Additional to this service, we recommend all renters thoroughly inspect a property immediately upon arrival due to the nature of the travel industry and the rise in reports. By electing to rent a vacation rental property, it is important to recognize no guarantee can be made regarding the encounter of pests. Alternative accommodations, discounts, credits, or refunds are not available due to an encounter with this less desirable aspects of nature and the travel industry.