Policies for Vacation Rental Guests - Rules and Requirements

We offer clear and comprehensive policies to help protect both our owners and guests. While we strive to keep all online and printed material current, policies can change without notice. Please call our friendly and knowledgeable staff with any questions.
 

You may hold preferred dates for an arrival between March 1st 2018 and Feb 28th 2019 with a $500 refundable deposit. As each property is privately owned, rates, seasons, and availability can not be guaranteed this far in advance. Rates for this period are released in late 2017. Guest may cancel his or her hold without penalty until Jan 25 2018. The $500 deposit will be refunded for cancelled holds.

Guest’s reservation begins at 4PM on the arrival date and ends at 10AM on the departure date. Early arrivals and late departures are not available due to service scheduling. Keys and an arrival packet are available at Agent’s office during this period. The reservation holder must be present at arrival with valid, picture ID. A late fee of ½ the published daily rate is charged for departures after 10AM on the scheduled departure date.
HOMES AND FURNISHINGS ARE PRIVATELY OWNED, with Dunes Properties acting solely as Agent for the property Owner. Guest is a licensee of the Owner, is not a tenant, and is not acquiring any interest in the property.
Your vacation rental includes a standard supply of linens for the bedrooms and bathrooms. Please plan to bring or purchase kitchen towels along with any depletable groceries and vacation supplies. Examples of Items to Bring or Purchase: Soap & Shampoo, Dish & Laundry Detergents, Trash Bags, Toilet Tissue & Paper Towels, etc.
 
All properties are privately owned & decorated and are equipped with basic kitchen, bathroom, and bedroom accessories. These arrangements may change without notice.
Any damage and/or additional cleaning intentionally caused by neglect of Guest or Guest’s occupants will be immediately charged to Guest’s credit card. Smoking in a property will result in a $1000.00 charge to Guest’s credit card. Agent is not responsible for any personal articles lost, stolen, or left on the premises. Guest agrees to indemnify and hold harmless Dunes Properties of Charleston, Inc and property Owner from any and all incidents and/or injuries which may occur while using the premises or surrounding area.
All properties are serviced at departure by third party cleaning companies. Refunds, compensation, alternate accommodations, or discounts are not available for housekeeping dissatisfaction. Guest acknowledges equipment breakdowns may occur, and Guest agrees to contact Agent so maintenance can be scheduled. Agent and Owner are not responsible for the working condition or malfunction of any equipment such as but not limited to air conditioners, TVs, DVDs, stereos, refrigerators, ovens, or ranges. Refunds, compensation, alternate accommodations, or discounts are not available for appliance failure, mechanical failure, utility interruption, or area construction.
During our some seasons, reservations may require a minimum number of nights or a specific arrival date. Restrictions may apply for holidays and are subject to change.
The Occupancy limit is listed on this Agreement and the reservation confirmation. House parties, weddings, functions, events, bands, mobile units, campers, and RVs are prohibited. Occupancy and use of premises shall not disturb or offend surrounding residents. The occupancy limit for the property is the maximum amount of guests permitted on the premises at any time. Agent reserves the right to terminate this Agreement and require Guest to vacate premises immediately without refund, if occupancy is misrepresented or disturbance is reported. Guest warrants he/she is 25 years of age or older and will be present for the entirety of the stay, and Agent reserves the right to verify age at any time. Agent reserves the right to refuse occupancy and terminate this agreement without property identification by Guest. Certain properties have particular rules and regulations which must be observed. These rules may include but are not limited to parking, pool use, grill use, and smoking area. Additionally, boats, trailers, jet skis, and recreational vehicles are prohibited in most communities.
Due to community association restrictions, limited parking passes are provided to rental agencies for most villas and town homes, so please make appropriate travel plans.
 
Beachwalk Villas
2 Parking Spaces Available
 
Charleston Oceanfront Villas
Summer – 2 Parking Passes Available
Spring, Fall, and Winter – 2 Parking Passes Available (Up to 2 Additional Passes Are Available for $25/Each Based on Availability)
 
Waters Edge
2 Parking Spaces Available
Initial payment is 50% of the base rental rate and due by the reservation confirmation date. The remaining balance is due 30 days prior to arrival. The credit card provided during booking is charged on these dates unless a payment by check is received prior to each due date. As allowed by SC law, payments are not refundable and reservations can not be changed as properties are individually owned and reservations are time sensitive. Returned checks incur a $75 NSF fee.
 
In the event a guest is unable to utilize a reserved property and another guest replaces the original guest’s reservation, dunes properties will extend the courtesy of refunding all payments made excluding travel insurance and a $100.00 administration fee. This courtesy ensures the property owner receives payment for dates held by a guest and made unavailable to other potential guests. In this event, refunds will be processed only after the scheduled departure date.
 
Only 1 credit card should be used for a reservation. Other members of a guest’s group may submit a check with the reservation number. In the event a card is charged as scheduled and guest requests a different card be used, a $45 Charge Change Fee will apply to credit the original charge and issue a new charge.

Pets are prohibited in all properties unless specifically designated in writing as “pet-friendly.” If pets are present in a property not designated as “pet-friendly,” Agent reserves the right to terminate this agreement, charge a fee of $1000.00, and require Guest to vacate premises immediately without refund, compensation, or alternate accommodations. A non-refundable, $100.00 per pet fee is charged to reservations in properties designated in writing as “pet-friendly.”

Occasionally, a property may become unavailable prior to arrival, due to but not limited to sale, damage, or unforeseeable circumstances. Agent reserves the right to substitute reasonably comparable accommodations without notice or liability should a property become unavailable prior to arrival. If reasonably comparable accommodations are not available prior to arrival, Agent will make every effort to notify Guest and will refund all payments to Guest, excluding travel insurance if any. Occasionally a property may be for sale. In such cases, Agent reserves the right to show the property to potential buyers during Guest’s vacation.
Sales & accommodations taxes and fees are an additional 18.5%. Housekeeping is provided at departure and a fee may apply to reservations under 4 nights.
Travel Insurance is automatically added to new reservations. Although this protection plan is optional, it is strongly recommended. The Travel Insurance is offered and administered by RedSky Travel Insurance and covers a variety of travel problems. Guest acknowledges receipt of the Description of Coverage provided with the reservation confirmation. Guest acknowledges Travel Insurance provided by RedSky Travel Insurance is the only method for compensation for vacation interruption/cancellation and is limited to covered events and acknowledges receipt of Plan & Disclosure. Guest acknowledges Agent will not provide refunds, compensation, alternate accommodations, or discounts for vacation interruption or cancellation for any reason including but not limited to hurricane evacuations, inclement weather, natural disasters, medical emergencies, or delayed travel. Description of Coverage
Rather than requiring a large, refundable security deposit, Vacation Rental Damage Protection safeguards Guest from unintentional and accidental damages to the rental unit interior which may occur. If purchased, this $69 plan covers up to $3000.00 to repair or replace damage to real or personal property during occupancy of the property as a result of inadvertent acts or omissions. Cost of accidental damages exceeding the benefit limit will be charged to the Guest’s credit card. Certain terms and conditions apply. Full details of the Vacation Rental Damage Protection coverage are contained in the Certificate of Insurance or Insurance Policy. The Vacation Rental Damage Protection can be purchased up to, and including at, check-in. By submitting payment for this plan, Guest authorizes and requests RedSky Travel Insurance to pay Dunes Properties, Agent, directly any amount payable under the terms and conditions. Guest may elect to substitute a refundable security deposit of $3000.00 by check in place of the $69 Vacation Rental Damage Protection. Refundable security deposits will be processed within 60 days of Guest’s departure. Description of Coverage
Each year, millions of visitors select Charleston to experience the enchanting wildlife our beautiful coastal area offers. Many do not realize the beaches of Charleston, SC are semi-tropical barrier islands rich in wildlife. In such a habitat, it is common to see other forms of wildlife commonly referred to as "pests.” Some pests which are common to our area are Mosquitoes Culicidae, Ants Formicidae, Sand Gnats "No See Ums” Dipteran, Cockroaches "Palmetto Bugs” Blattaria, Bedbugs Cimicidae, Bees Anthophila, Wasps Hymenoptera, Fruit Flies Drosophila melanogaster, Spiders Araneae, and many others. Over the past few years, some "pests” are receiving heightened attention in the media due to the recent spike in public reports. Hotels, resorts, private residences, vacation rentals, taxis, campsites, and all places where high volumes of people visit are reporting an increase in these less desirable although naturally occurring pests. In the travel industry, no guarantee exists to prevent a traveler from encountering any of these pests. However, steps are taken at dunes properties to reduce the likelihood of such an experience. Each of our clients, the homeowners, have routine pest service and inspections. This not only provides a more comfortable environment, but also allows for a proactive approach to the reduction of naturally occurring pests. Additional to this service, we recommend all renters thoroughly inspect a property immediately upon arrival due to the nature of the travel industry and the rise in reports. By electing to rent a vacation rental property, it is important to recognize no guarantee can be made regarding the encounter of pests. Alternative accommodations, discounts, credits, or refunds are not available due to an encounter with this less desirable aspects of nature and the travel industry.